This website is owned and operated by Narba Heights Pty Ltd (ABN 30 655 706 273).
Throughout this website, references to “Narba Heights”, “we”, “us” or “our” refer to Narba Heights Pty Ltd.
“You” and “your” refer to any visitor to this website or purchaser of products from our online store.
These Terms & Conditions apply to all use of this website and all transactions made through www.narbaheights.com.au
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By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website.
Once an order has been placed via this website, in writing, or verbally, and payment has been successfully completed (including applicable shipping fees), an email confirmation will be sent to the email address provided at checkout.
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to refuse or cancel orders where necessary, including where a pricing or listing error has occurred.
Postage costs are calculated at checkout and added to the total purchase price.
Orders are generally dispatched within 2 business days from Nimbin or Kyogle, NSW.
Delivery timeframes provided are estimates only. We are not responsible for delays caused by postal carriers, weather events, or circumstances outside our control.
Any delivery issues should be reported to us in writing, and we will endeavour to assist in resolving the matter.
We do not offer refunds or returns for change of mind.
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order, providing clear photographs of the issue. Where a claim is approved, we will offer a replacement or refund as appropriate.
Nothing in this policy limits your rights under the Australian Consumer Law.
Our products are made using legally sourced hemp ingredients and are sold as cosmetic or wellness products only.
Our products are non-therapeutic and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Any information provided on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before using new skincare or wellness products, particularly if you are pregnant, breastfeeding, or have a medical condition.
To the maximum extent permitted by law, Narba Heights Pty Ltd’s liability is limited to the replacement or refund of the product purchased.
We are not liable for any indirect or consequential loss arising from the use of this website or our products.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer rights under Australian Consumer Law.
All content on this website, including text, images, branding, and logos, is the property of Narba Heights Pty Ltd and must not be copied, reproduced, or used without written permission.
Your use of this website is also governed by our Privacy Policy, which outlines how we collect and manage personal information.
We reserve the right to update or amend these Terms & Conditions at any time. Continued use of this website following changes indicates acceptance of the updated terms.
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of Australian courts.
