Terms & Conditions

Narba Heights Pty Ltd
ABN: 30 655 706 273
Website: www.narbaheights.com.au


Location: Northern NSW, Australia

Narba Heights Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.


1. Information We Collect

We may collect the following types of personal information:

a. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment details (processed securely via third-party payment providers)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referral source

This information helps us understand how visitors use our website and improve our services.


2. How We Use Your Information

We collect and use personal information to:

  • Process and fulfil orders

  • Communicate with you about your purchase or enquiries

  • Provide customer support

  • Improve our website, products, and services

  • Comply with legal obligations

  • Deliver relevant advertising and marketing (where consent is given or permitted by law)


3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Analyse website traffic

  • Measure the effectiveness of advertising campaigns

You can disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.


4. Third-Party Tracking & Analytics

We use third-party services to help us understand user behaviour and deliver relevant advertising.

Meta Pixel

Our website uses Meta (Facebook) Pixel (ID: 1883936885873360) to:

  • Measure the effectiveness of advertising

  • Understand actions taken on our website after viewing ads

  • Deliver relevant ads on Meta platforms

Meta may collect or receive information from this website and use it in accordance with their own privacy policies.


Google Analytics / Google Tag

We use Google Tag (Google Analytics) (ID: G-9CWL063NDP) to:

  • Analyse website traffic and user behaviour

  • Understand how visitors interact with our site

  • Improve website performance and user experience

Google may collect data via cookies and similar technologies. This information is subject to Google’s privacy policies.


5. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Advertising and analytics partners (such as Meta and Google)

  • Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.


6. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.


7. Access & Correction

You may request access to, or correction of, your personal information held by us by contacting us using the details below. We will respond within a reasonable timeframe.


8. Marketing Communications

If you have opted in to receive marketing communications, you may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.


9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of the website indicates acceptance of the updated policy.


11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Narba Heights Pty Ltd
Email: narbafarms@gmail.com.au
Northern NSW, Australia