Once an order has been placed via this website, in writing, or verbally, and payment has been successfully completed (including applicable shipping fees), an email confirmation will be sent to the email address provided at checkout.
Please ensure all order details, including shipping address, are correct at the time of purchase.
Postage costs are calculated at checkout and added to the total purchase price.
Orders are generally dispatched within 2 business days from Nimbin or Kyogle, NSW.
Delivery times provided at checkout are estimates only. Narba Heights Pty Ltd is not responsible for delays caused by postal services, weather events, or other circumstances outside our control.
If you experience any issues with delivery, please contact us in writing and we will endeavour to assist in resolving the matter.
Once an order has been dispatched, responsibility for delivery transfers to the postal carrier. We are not liable for parcels delayed or lost in transit; however, we will assist in lodging enquiries with the carrier where possible.
Orders returned to us due to incorrect or incomplete address details may incur a re-shipping fee.
We do not offer returns or refunds for change of mind.
We will offer a replacement or refund for items that arrive damaged or faulty. To be eligible, you must contact us within 7 days of receiving your order, providing clear photographs of the damage.
Where a return is approved:
We will advise whether a replacement or refund is appropriate
Refunds will be processed to the original payment method within a reasonable timeframe once approved
Return shipping costs for damaged or faulty items will be covered by us where applicable.
